Your details, with care

Privacy & enquiry sharing

When you request a quote

We store your name, phone, event date, occasion, guest count, preferred space and message. Your enquiry is available to platform administrators and the approved owner or representative of the venue you selected. When email delivery is enabled, the approved owner receives the enquiry details by email with our operations inbox in CC. For unclaimed venues, our team receives the enquiry. We do not automatically sell or broadcast your details to other venues.

These details are kept for 90 days, then removed by scheduled maintenance. You can ask for correction or deletion at [email protected], quoting your enquiry reference. We do not need a payment card to request a quote.

Phone sign-in and account details

Sign-in verifies that you control the phone number you enter. SMS and WhatsApp verification messages contain a short Banquet Hall Hub code. Optional Truecaller sign-in verifies your phone through the configured provider. We do not import profile names or treat a provider email as verified. Session cookies keep you signed in. Phone accounts can remain signed in for up to one year; staff sessions last up to 12 hours. You can sign out all devices from My profile. Verified email is required before applying for venue ownership.

Ownership documents

Ownership applications may include one GST, PAN, Aadhaar or other authority document. Documents are encrypted, kept private and available only to the applicant and permitted reviewers. Raw copies expire after 30 days. Verification of a phone or email does not prove venue ownership.

Venue facts, photos and corrections

Public venue details come from the operator's catalogue and reviewed submissions. Ratings are attributed Google Maps snapshots. Photo uploaders must have permission to publish their images. Send inaccurate details or image-rights concerns through Contact & corrections.

Correction and removal requests include your name, contact details and message. Administrators and assigned reviewers use them to investigate the request and may receive a private email notification when mail is enabled. Requests are kept for 90 days. Resolving a request does not automatically change the public venue page.

External services

Calling and direct WhatsApp links open your device's apps. Google Maps, venue websites lead to external sites with their own policies. SMS/WhatsApp delivery uses the configured receiving provider.

Retention and backups

Operational logs are limited. Encrypted operator backups can retain deleted records until their retention period expires. They are used for recovery, and are not made public. Account and published-listing records are retained while needed to maintain your account and venue pages.